Frequently Asked Questions
The Buying Process
How does the order process work?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When and how fast are orders shipped?
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Do you offer Payment Plans/Installments?
What are the shipping and delivery fees?
We offer free shipping and delivery for order $100.00 US and over, within Canada and contiguous U.S. Otherwise, shipping charges are calculated during checkout.
How are damages handled?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
How are Cancellations and Refunds processed?
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
How fast can an e-bike go?
On average, e-bikes can reach between 20mph and 28mph. Though they come with different powers, there're limits are usually imposed by different jurisdictions, not by their motors.
How long does it take to recharge the battery?
Between 4 to 6 hours on average, to a full charge.